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View our Ethical Policy

CDS

The Criminal Defence Service which from 2nd April 2001 replaced the old system of criminal legal aid and provides criminal services to people accused of crimes.CLS

The Community Legal Service, bringing together networks of funders (eg Local Authorities) and suppliers into partnerships to provide the widest possible access to information and advice.

Terms and Conditions

DOBSONS Solicitors - meeting realistic expectations

DOBSONS follow The Law Society's "Client's Charter", which is your guide to what to expect from us in client care.

Working together

Whilst we have various duties to you as our client, we can only give our best advice and service if the information you give us is accurate and complete.

DOBSONS will:

put your interests first when representing you;

be polite and considerate in our dealings with you;

find out from the start what you are hoping to achieve and aim to make sure that your expectations are realistic;

make every effort to explain things clearly, and in terms you can understand , keeping jargon to a minimum;

agree with you the type of service you can expect to receive;

tell you who will be handling your work;

explain what the costs are likely to be;

keep you informed of costs throughout so that you can work out if a particular course of action is worth following financially;

respond to your letters and phone calls;

tell you about any developments and update you on progress as work proceeds;

give you a clear bill which shows the work done and the amount charged;

treat all clients fairly and not discriminate against anyone

keep what you tell us confidential and

refuse to act for anyone else if doing so might compromise your confidentiality

Please note:

Other legal and professional duties may occasionally affect our ability to meet these standards. For example, we have a legal duty to release information about suspected money laundering or our duty to the court can override our duty of confidentiality or the duty to put your interests first.

 

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